Readers Respond: Readers Share Their Ryanair Experiences

Responses: 47

So what could you do? You could try writing to Ryanair. Or you could share your experiences with Ryanair below so that other travelers can be aware of what happened to you.

See also: How to Get the Cheapest Ryanair Flights

Share Your View

Re: Theft on Ryanair Flight

Ryanair does its best to make you think they're responsible for your luggage throughout your flight. That's why they claim to have the best lost luggage record in Europe. But it's baggage handlers that lose (or in this case, steal) baggage. Ryanair have shot themselves in the foot here. By boasting about how well they treat their luggage, when it in fact has nothing to do with them, they're opening themselves up to an attack when something out of their control goes wrong.

—DamianCorrigan

Theft on Ryanair Flight

I took a flight from Dublin to Madrid in September and upon boarding I was informed that my bag was too big to go on board - I protested but they insisted and I had to pay 30 euros and before I had a chance to remove any valuables my bag was whisked away. In my case I had a camera, charger and an external hard drive. Upon arrival in Madrid all was taken from my case and my clothing was dirty. I went to the Ryan Air desk to complain and they informed me to file a police report. I did this and upon returning to Dublin I filed a police report there too. It should be noted that I had no problem with my bag on the return trip and it was allowed on board. I called Ryan Air at Dublin airport and they told me that they could do nothing over the phone and that I would have to submit my complaint in writing. I thought one could do this online but no, one has to mail a letter. I did this along with copies of police reports and to this day I have not heard anything. Be aware of airport thieves!

—WoodsNYC

Ignorant Customer Service

I took a flight from east midlands airport to Dublin, and didn't have a problem with that part of the company dealings. However, I have been forced to write on this blog is it is fustratingly impossible to directly complain to Ryanair. I rang the customer service line to change the return flight time, the phone operator had a rude manner, which in my experience isn't unusual. However, she refused to believe I and the extra passenger would possess British passports as we have names of Indian origin. I was caught off guard as I was born in Britain and have an English accent, and have not been challenged in this way before. I find it disgusting that she thought it was acceptable to speak to me in this manner, and I think Ryanair need to address the situation. I was not offended as the operator could only be very ignorant, however, I would strongly advise that Ryanair trained their staff better. As I said before, I was happy with the flight, but I will not be using their services again.

—Guest Amar

uma vergonha as funcionarias da ryanair

no aeroporto de stansted tinha a minha passagem para o porto,mas segundo eles tinha k ter feito chek in ,nao tinha !fizerao-me pagar mais 40 libras ,para depois me dizerem k nao era o meu voo ,k o meu tinha saido de manha ,reclamei no meu ingles arcaico e disse para me venderem entao outra passagem, e me devolverem o dinheiro k tinha pago por um chek in k nunca aconteceu.reclamei ,e certo porque estava no meu direito ,disse k queria comprar entao outro bilhete de vinda ,espanto :a funcionaria disse k nao me vendia porque tinha reclamado,entao tive k ficar em casa de uma amiga e comprar uma passagem na tap e ir para guetuyk ao outro dia, um serviço pior k se fosse num pais de terceiro mundo.funcionarios mal educados ,tenho k acrescentar k nao foi so comigo, o mesmo aconteceu com passageiros italianos.realmente de lamentar uma vergonha,faço questao de dizer k nem k pague, mais nessa ryanair nunca mais,agora fico a espera que me reembolsem as 40 libras k cobraran.sinceramente lamentavel.

—Guest lurdes santos

ryan inward check in

I`ve just boked flights for Feb 2010, to Tenerife with Ryanair and after reading a few experiences online an a little (no a lot) concerned), I`ve searched the T&C. and I`m not thick, but Can you checkin online both for the outward journey and the inward at the same time, providing its 15 days prior to the flight. Also does this mean you do not have to confirm reservation prior to the return flight. It does not state any of this . also the T&C say you must print off on A4, but do you need to print off on card again it does`nt state. ANY HElp ???

—Guest kathleen dixon

louise

i tried to book flights with Ryanair. The system locked out. I never received confirmation so assumed the flights weren't booked. Two weeks later they emailed me to say online check in was now open. I had no holiday arranged so could not use the flights they had debited my account £880. I have faxed them and written to them. Four weeks later received an email saying they have a policy of non refunding flights. I am left with contacting AUC, OFT, my local MP and if all fails Small Claims Court. There should be a government legislation protecting the consumer from rogues like this!

—Guest louise

oarding card costs

got the out going but completed form 1 week before we went so could not fill in return. Internet down at hotel so had to check in at murcia without boarding cards. Me, wife and 2 kids, cost...E160... Cheerss ryanair, scumbags

—Guest martin an ex customer

Cancelled flights Bournemouth/Pisa

My advice is never fly with ryanair again! My partner and I arrived at Bournemouth airport only to be told that our flight to Pisa had been cancelled due to technical reasons. Apparently they had only just been informed of this.

—Guest Simon Roberts

Ryanair are a disgrace

I was victim of this filthy, underhand and mercenary act of 'fining' you when you don't have access to an internet connected computer and printer. What made it even worse is the fact that the 'pod' things at Stanstead have a slot which is obviously designed to print and dispense boarding passes, all of these printers were switched off. An utter disgrace and a sly tactic to milk as much money from customers as possible. I'm not surprised, and actually glad they're losing money and will no doubt soon go under. Hopefully someone who knows a bit about customer service will take them over.

—Guest Andy Ward

Boarding card charge

Flew Aer Lingus Dublin to Nice in Feb 2009 Return via Ryanair - got charged to print out 3 x boarding cards at the RA desk - €90 euros. Std reply from the RA person - this was on the booking site - you must have seen it.... Ryanair did send me an email telling me I had to do this - but this was 3 days after I had left (on Aer Lingus). I had no internet access while away on holidays so didn't even know that this existed - I do now!! Just noticed on my parents tickets today that they have been charged 6 x €30 euros to purchase boarding passes at the 2 airports. Maybe this option is pre-checked on the RA site. One more thing to watch out for when booking. Hope this helps.

—Guest Guest PM

Check-in fees UNREASONABLE

Charged 80 Euros when we checked in at Marseille airport after a cycling trip, as when we left home it was too early to book in on-line. Lobby the OFT for a review of these totally unreasonable and excessive charges!

—joelouis53

Friargate

I will never use Rynair again. We waited for hours at Stansted with no system and total chaos. The German people in front of us queued for hours only to be told that needed to check in. The message about this was only broadcast in English with no translations at all. Disgraceful. I was pushed by everyone's bags so I fell over. Please everyone - pay a little more and use British Airways or some reputable airline. RyanAir in run like something from Angela's Ashes.

—friargate

no way to book flights.

Even after two calls to their help line getting two different responses ''put double zero before the national code / we are two busy try later. Still no flightsas the will not confirm booking.

—Guest Christy Quinn

Ryanair procedure for delayed flights

On July 16 when we were delayed at Ryanair’s Bezier Airport. Initially the announcement was that the delay would be for 2 to 3 hours but we received no other information for 6 hours when we were asked to board. We were told we could buy something from the bar at the airport but we had no euros and Ryanair did not provide us with opportunity or advice on changing money. Moreover the bar had sold out. The airport did not have enough seating so our two toddlers had to lay on the stones in the airport atrium. Eventually Ryanair announced that the problem was a ‘bird strike’ and we could board. We were not even provided with water on the flight and were told that water in the toilet was not potable. Ryanair did offer their in-flight snacks for those with money and prepared to pay their exorbitant prices. No offer of compensation was every offered nor was there any advise on how do make a complaint about such an obvious abrogation of their duty of care.

—Greg23

Don't break your arm

My wife and I have just been refused boarding East Midlands to Nantes FR1634 as she has one arm in plaster. Apparently she needs a doctor's note before she can fly. No one at the check-in or customer service desk could tell us why, including a supervisor who was all of 12. They said it was a rule as it is 'on our web site' and was for 'Health and safety'. They said that we could not have a refund and would have to pay to book onto a two-day later flight. The irony is that my wife actually broke her other arm a couple of years ago while we were away and we travelled back from Tampere to Stansted in exactly the same conditions with no problem. I have now looked at their site. It is not mentioned in the terms and conditions, but is in a 'tips' section. I am now down the cost of flights, parking and two all-inclusive tickets in Nantes, plus I'm having to fork out for the replacement flight. We spoke to another airline who said providing the cast has been on for 48 hours no problem

—Guest Neil