Readers Respond: Readers Share Their Ryanair Experiences

So what could you do? You could try writing to Ryanair. Or you could share your experiences with Ryanair below so that other travelers can be aware of what happened to you.

See also: How to Get the Cheapest Ryanair Flights

Share Your View

Sick

Where do I start well first we got up dis morning me and my fiancé were all set to fly to Verona when we discovered I left the tickets I printed off on the table so dat was ok we were there on time somewhere the time started to disappear because I never got on dat flight because off the staff who robbed me first and then never tried to help us get our flight so sick me and my fiancé are blaming each other but really it was the staff for Ryanair hope ye're proud cause the longest day I live u will never get another penny of me again.dublin airport

—Guest Colm cox

Where's my money?

Booked flights to Rhodes weeks ago for 9th October - read on website purely by chance the other day that Ryanair had fallen out with some Greek Mayor and were cancelling all Rhodes flights - no notification from the worlds most hated airline and no refund either - cant get through on the phone and no response to emails POOR CUSTOMER SERVICE!!

—Guest Daggle

60 to check in a bag?

Does anyone know if I can complain to Visa for the 60 euro bag crate being unreasonable? It's infuriating to think that if you miss a check box when you book the flight that they are allowed to charge whatever they want? Can't a credit card company defend you if you think the crate unreasonable?

—Guest Guest

Secure Payment Joke

BEWARE: I have just tried to book a flight to Bari in Italy. After navigating through all the tricks to extract more money from me (Insurance nearly caught me out) I finally got to the section to pay for the flight. After entering all my debit card details and pressing confirm, the page then hung for ages. I then noticed that the previous page that was still visible DID NOT have the expected https: URL header that shows you are connected to a SECURE payment page. After trying several times to contact customer services and waiting for a long time to get connected I was finally able to explain the problem that my card details may have been compromised and that I am now at risk of on-line fraud. The operative could not give a damn and suggested that I try to rebook the flight as they had no details of my booking. She was totally unconcerned that the security of their payment system has a problem leaving their customers at risk. Now I have to cancel my debit card on Monday. BEWARE

—Guest Guest DavidC

The worst airline in the world

I have just been on a flight from Barcelona that took 2 hours to board a half full aircraft. The staff were taking great delight in buggering people about. The guy in front had 16kg in his hold baggage and only 4 in his hand baggage but was sent to the back of the que. my tern came and I was charged £160 for an extra piece and being a couple of kg over. I was told to que in another line to pay the excess but after a half hour wait w told hey only take cash. I then returned to the main que to be told I was very lucky as the desk was closing. I had already been in the que 1and1/2 hours. The staff were literally enjoying themselves as everyone in the que was kept waiting. No way will I ever fly Ryanair again.

—Guest Mark Evans

Extra charges and no way to complain

I paid for a carry on bag. According to the website if my bag weighed 20 kg it would cost me 10 euros more. However in the Malaga airport I was charged 22 euros per kilo over 15kg. I ended up having to pay 108 additional euros! Never again! Stupid airline.

—Guest Nina

Ansewer to all the complaints

Guys (and Gals...). You get what you pay for. The Ryanair board do not like customers... I will never fly Ryanair.

—Guest Peter Ball

Dont get ill on Ryanair flights

Flying back from Malaga to East Midlands yesterday (5/5/12) on flight FR4469 at 12:20, When an elderly lady was feeling ill and her husband asked for some water they gave her a plastic glass less than a quarter full, this poor woman was so ill and kept being on the verge of fainting with 2 hours until we landed the staff did not care about this passenger, the lady asked for some more water and they told her “we do not have any loose but we have bottles at three euros do you want still or sparkling” ?. By time we landed the woman’s condition had not improved and Ryanair staff did nothing for this passenger, I know this first hand because I was sitting across the aisle and assisted the lady because it was clear the staff were ignoring the lady and not going to going to help her at all. This situation was an absolute disgrace and the staff should be taken to task on this matter and Ryanair should be reported for this.

—Guest JC

rip off ryanair

I travelled with ryanair, booked and paid for tickets with On the Beach, had to check in on line in which i paid a further £38.50 for seats, had no problems comin out of Leeds Bradford, they didnt make me weigh my luggage or put it in the luggage sizer thing there, on way back from Malaga airport they made me pay 50 euro s to put my hand luggage on the aircract, the staff were very rude and my advice to anyone who want to travel, dont travel with ryanair, its a rip off what you pay and you cant even complaint to the company personally about it can you? what a joke, low cost aircraft lol, dont think so

—Guest lesley brown

£378 down the drain !

Suppose now i see it as a bit of a 'no brainer' really but i had a very important second interview in Dublin, as i live in Nottingham (UK) i was told that only a photo card driving licence would be required, not a passport ! great ! as mine had been lost recently during a house move... even called Ryanair to confirm and was told that "you didnt need a passport to go to Northern Ireland and a photo card licence will suffice", I finally book my tickets on line the night before and tried to check in on line, to my dismay it asked for EU card id or passport, did not accept driving licences, you might think that as ive just made this silly mistake, i would call, cancel and rebook with another air line as i have found another that do not require a passport !!! oh how wrong was i ! also, they were very unhelpful on the phone and was rather rude to say the least ! do not use Ryanair !

—Guest Christian

check check and check again

When booking a return flight with Ryan air make sure you check everything at least 3 times because they will find something to rip you off for.You have to book your luggage both ways and so getting two credit card charges .Dont assume that because you have booked a return that your baggage is booked for the return journey.I thought any body in control of an airline would know if i took my luggage on holiday i would like to bring it back.Wrong! 160 euros to bring back what i apparently only booked one way for £40

—Guest john

Jill Devon

Travelled with Samsonite Case - 'guaranteed to be accepted on all Ryan Air Flights'. The case wouldn't fit the cage at Las Palmas Airport for return flight. Attendant screamed this is Ryan Air Spain it is different. A very heated argument followed with aggressive poorly trained staff who were not aware that Ryan Air are selling this case. I was told to check in the case which I refused to do. The attendant named Victor told me to "SHUT UP, SHUT UP, SHUT UP I have the power to remove you from the flight." I then turned the bag upside down, (wheels on top), and it fitted. I boarded the plane with the bag, feeling humiliated by incompetent staff who were rude and abusive but I DIDN'T PAY.

—Guest Jill Yates

ripoffair

hwot o avoid ryanair charges - NEVER FLY WITH THEM AGAIN- THEY must traing thier ground air staff in MALTA tO be ther duest int he world demaind i apolgise to her with ehr face stuck in mine before they let me board the aircraft after ipping me off 300 euros for excess baggage they coudl ahve told me buy antoher batg adn pay 35 euros NO rip me off isntead NEVER AGAIN RIPOFFAIR - ryanair

—Guest elaine mortimer

ripped off also 180 euro + £30

arrived liverpool with my printed boarding passes taken off me at check in and issued with others ? even though i printed them off ryan air website ? on the outward flight had reserved seating £10 each x 3 £30 on plane new boarding passes didnt have reserved seating so lost £30 ,Then on return to liverpool from ibiza handed the ones they reprinted at liverpool slips of paper ,They said these not boarding passes ?told what happend ,said we had to pay 60 euros each total 180 euro to get on plane because we didnt have passes.Total rip off !!!!!!!!!!!! Then gave me recipt with my old resevation number on they had all the details there but still charged me .Still awaiting response from complaints dept not holding my breath ,simply DO NOT FLY WITH RYAN AIR BE WARNED.. dont let them take your printed boarding passes under any circumstances this is a new rip off they are doing Goverment should do somthing about this ,i am writing to my MP i urge others to do the same

—Guest kenny

Luggage size

My case is a hard case, and a measly 22cm (to the 20cm limit). Because it is hard case it wont give any I had to pay the fee...yet several people who had fabric cases over the size of mine squeezed it in......Really stupid and not worth the "savings" I will not be using them again, and that sucks for them as this year alone I have flown to 8 countries back and forth. Screw you Ryanair

—Guest Gee