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Readers Respond: Readers Share Their Ryanair Experiences

Responses: 623

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From the article: Ryanair's new booking site
Twice in late 2008, Ryanair canceled all flights to a Spanish airport due to a disagreement about marketing. Though airfares were refunded, Ryanair did not reimburse tourists for the money lost with hotel bookings and car hire. And still Ryanair do not offer an online complaints system, despite falling foul of British electronic commerce regulations.

Since this time, Ryanair has become a byword for 'bad customer service'. This began to change in late 2013 and early 2014, with a series of measures designed to bring people back to the tarnished airline. But they still don't offer an email address on their website to make complaints. Read more about the changes: Ryanair Charges Lowered.

So what could you do? You could try writing to Ryanair. Or you could share your experiences with Ryanair below so that other travelers can be aware of what happened to you.

See also: How Strict is the Ryanair Hand Baggage Allowance? See the surprising pictures I took at Malaga airport. Share Your View

Mr

I suspect Rayanair to frustrate their costumer than not order additional paid services in the process of check in. To day I have already used 3 hours trying to check in whitout succeeding yet. This is really provocing.
—Guest Stein Roar Kringeland

Never again

Simply the worst airline I ever had the disgrace to fly with. Forced to pay 70 eu for exhibiting my boarding pass on a tablet instead of having it printed on paper. Yet another scam to suck you dry. Both flights we had to wait inside the plane for about 3 hours before taking off, with no explanation from the crew. It was about 40 degrees celsius on a hot summer day in Madrid and clearly the air conditioning was off in order to save money. Never, never again with Ryainair.
—Guest Rob

RUINAIR

CHEAT; they ve forced me to pay 160 euros for luggages from charleroi airport to check my suit, I had already paid.
—Guest Guy

Not only flights!

Not only does Ryanair rip you off concerning flights, it's a good idea to stay away from Ryanair hotels. I made two bookings which included a £10 flight voucher for each. However, firstly I received 10euro vouchers, and now I am told my second voucher is out of date. It is actually valid for 9 months and I got in November 2013. I have sent numerous e-mails and a letter and have got replies unrelated to the query. They do not seem to understand English and I thought it was an official language in Ireland! Now they have given me a link to send to some other party who haven't bothered to answer. I believe Ryanair hotels are linked to Booking.com, and I am surprised that they take part in this rip-off as I have booked with them many times before and received good customer service. Looks like Ryanair have passed their ignorance on to Booking.com, so now I have no faith in them. Ryanair seem to be able to do what they like. The only option really is to stay away - it's cheaper in the end.
—Guest T Curtis

MISS

I WOULD LIKE TO NO WHYNTHIS AIRLINE COMPANY CAN STOP POEPLE TRAVELING WITH A VALID UK DRIVING LIECENCE WHEN OTHER COMPANIES FLYING TO IRELAND ALLOW THIS METHOD I MISSED A FAMILY UNION THIS WEEKEND TO TO RYANAIR AND I EXPRESS TO OTHER PEOPLE NOT TO USE THIS THIS AIRLINE
—Guest HELEN

fools

Booked to go back home to Ireland for a weekend from UK. Arrived at airport awaited info on when to board....turns out due to "bad weather" flight was delayed 8 hrs. In the mean time they had us walk up and down from the boarding gate 4 TIMES only to tell us to return to the main sitting area 20min walk through airport!!! Turns out that Aer Lingus had no problem to fly in the "bad weather conditions". Absolute joke of an airline. The staff look like they have been slapped in the face with a wet fish, so rude and unhelpful....never will I ever fly with these shower of fools!!!! I would strongly recommend anyone thinking to fly with them to go with another airline. I eventually arrived in Ireland at 6pm that night after being in the airport at 7am that morning. The whole day wasted.
—Guest Jade

Thief

Bought a ticket this morning, and when checking the evening, the ticket is cheaper. Found the complaint page but having no hope of getting an answer
—Guest Lila

Ms

I would like to say that Ryan are indirectly stealing from passengers, this is so 2wice I have used them with the cheap fare tactics the airline is taking out more money from passengers. Any slight error you are bound. Customer services is crab. the management is crab. if the organisation does not change they will end up losing because of their dishonesty. The staff have been trained to follow suit crabbing money from passengers and they don't know how to communicate. Other people have spoken to about Ryan air line has been complaint, not satisfied, paid more money or refused flight.
—Guest Rich H

Ryanair took money off my account and re

I tried to book a ticket through Opodo with Ryanair/Wizzair. It was a combination ticket. The booking was refused by Ryanair as the time became unavailable during my booking. However Ryanair took the money off my account. They did not send payment request to Opodo but got hold of my account details and helped themselves. When I complained they said they have a no-refund policy. I complained via email but got the same answer. I don't know which would be the right channel to take it further.
—Guest kristina guczoghy

rip off ryan air return boarding pass

having a frantic telephone call from my wife saying they wont let her on to the plane because she had no boarding pass seems a cynical way of making extra money for ryanair no apolgy or sympathy from staff just pay or stay maybe they could use it as there next slogan HAVE AN EXSTENDED HOLIDAY WITH RYANAIRS PAY OR STAY POLICY they have within there powers to boty print outbound and return boarding passes together i am sure they have figures on how many people have had to pay to get back home come on ryanair let the puiblic see how much money your making by such a fraudulant and cynical con but at the end of the day there customers will vote with there wallets and fly with someone else
—Guest malcolm lamplugh

rip off ryan air return boarding pass

having a frantic telephone call from my wife saying they wont let her on to the plane because she had no boarding pass seems a cynical way of making extra money for ryanair no apolgy or sympathy from staff just pay or stay maybe they could use it as there next slogan HAVE AN EXSTENDED HOLIDAY WITH RYANAIRS PAY OR STAY POLICY they have within there powers to boty print outbound and return boarding passes together i am sure they have figures on how many people have had to pay to get back home come on ryanair let the puiblic see how much money your making by such a fraudulant and cynical con but at the end of the day there customers will vote with there wallets and fly with someone else
—Guest malcolm lamplugh

ONLINE CHECK IN

CANNOT PRINT RETURN BOARDING PASSES UNTIL YOU ARE ON HOLIDAY OR ON ROUTE TO AIRPORT RIP OFF RYAN AIR .THEY KNOW PEOPLE WILL BE FORCED TO PAY FOR ALLOCTED RETURN SEATING BEFORE THEY LEAVE NEVER AGAIN.
—Guest TERRY

Rip off B******s

I checked in for our flight and printed off boarding passes for outward journey, it wouldn't let me print off for return as said not allowed until half way through my holiday. we were in rural France with no internet or printer. At the airport we were told we had to pay 70euro each to get a pass. I argued that it wouldn't let me print them off, the very rude staff said it was my fault, pay up or dont fly. They informed me the only way to print off return passes before you fly out is to pay and prebook seats or find a cyber cafe. So the 3 of us had to pay up. What a rip off, so much for O'leary saying that he prides himself on his companies customer service!!I saw no evidence of this. Not that Ryanair care but they have lost 3 frequent travellers. I hate them with a passion. if it wouldn't have got me arrested I would have gladly punched the smug airport worker in the face. Be warned, find a cyber cafe or pay for your seats. Atleast Dick Turpin was decent enough to wear a mask!!
—scottydog757

To RA

Excuse me RA but you can operate a low cost airline but have flight attendants with a minimum of good customer service. In fact there are many low cost airlines that are a pleasure to fly with... it cannot be said as much for ryanair.
—Guest me

discusting

i recently travelled with ryanair and was appaulled that there were people on board drunk and yet ryanair still kept serving them more alchahol
—Guest joanne

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Readers Share Their Ryanair Experiences

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