1. Travel
Send to a Friend via Email

Readers Respond: Readers Share Their Ryanair Experiences

Responses: 563

By

Baggage Charge

I booked for my daughter and I last year, the weight was over leaving Shannon, wasn't charged but was charged 80 euros on return flight from Lanzarote. If we were charged on the departure flight, it would be ok! We weren't and didn't expect to be on return flight! I was charged 80 euros on return flight. We would have off loaded some of the clothes in Shannon and then we wouldn't be paying 80 euros on return flight! Won't encourage me to book with them again!
—Guest B Sexton

check-in rip off

travelling on my own with 3 young children, l didnt print off my boarding pass intime. l knew l would have a charge..but couldnt believe it when she charged £280 for the 4 of us!!!
—Guest karen

Ryanair a joke

We we're on a flight from prestwick to Ibiza and we're u turned to Paris for supposed air rage n drunk n disorderly when not 1 of us were over the limit an absolute disgrace a dry flight no water or juice and the air hostesses ave have never been so insulted she had the audacity to tell each n every1 of us how she was better than all of us will be taking this matter further and to the highest level incompetent airline incompetent staff and incompetent customer services that much is true don't understand how a couple we met got back on there flight and we didn't was it because we were been discriminated for been in a group? Wot about our human rights
—Guest Angie

Disgusted

Having worked in the airline industry for 15 years as cabin crew you can imagine my horror at the way passengers are treated on this "airline". On the outbound flight, before the safety demo and before pushback my 2year old daughter needed the toilet, I understand that when seatbelt signs are on you are not suppose to leave your seat. But we were far from taking off and it would have taken my daughter a minute to quickly pee. The crew member was rude and did not have the decency to even look sorry. As my son (4months) had a cold, I prepared a bottle for him to have on decent, as the sucking helps regulate the ears, and they were happy to hear the bottle, where as on the inbound flight, I again had a bottle prepared and asked the crew if they could warm it for me and they point blank refused saying they had no way of doing it. More did not want to do it as opposed to could not!! My son cried for 20 mins and was left with ear pain which is now being treated by medicine!!! Shocking
—Guest Dusty

Travel insurance crap

i booked a flight for me and my kids with RA (my 1st mistake). I also bought travel insurance with them (my second mistake). Due to a family emergency my kids and i weren't able to make it, so i thought it'll be okay i have travel insurance. I called them to get a no-show letter, and i'm told by their shitty costumer service that "apparently" i have no travel insurance with them and therefore have to pay extra to get the no-show letters. I had to send proof to their crappy head quarters that the money was taken out of my account as it was written down on their system. I called them around 20 times and sent hundreds of emails, to only get a letter saying their "sorry" for my "inconvenience" and that i should call them to get the no show letters. So i did, and their unbelievably rude staff told me that it was not on their system and i should try again on the next day! ...RA is sonic quick to take your money but when it comes to giving it back they act like their in a coma!!!!
—Guest Elosa

Baggage Allowance

Ihad the same experience yesterday at Malaga. I was forced to pack my duty-free into my hand luggage and it failed the luggage gauge (it actually went in, but was declared too tight. I was then charged 60 euros to transfer to hold. No options were offered, Check in staff were extremely aggressive and rude. Ryanair - never again.
—Guest Peter

crooks robbers an bandits

hi there just bk from a weeks holiday in gran canaria RYANAIR are by far the worst of the worst me an my wife took a 15 kilo case didn't check it in till we got to airport very big mistake, 130 euros one way so all in 170 return the attendant told me she was very sorry and its scandleous but there was nothing she could do about it so we had to pay it,all I can say is wat a nice way to treat ur hard up customers at a time when things are so hard for many people companies like this should hang their heads in shame robbing the people with no remorse ... oleary u wee basta** rot in hell at least dick turpin wore a mask.i wudnt fly on these stinkin yellow and blue sardine tins again if they were free, third world planes that's wat they are like. OLEARY, robber of the decent workin class people, well wat comes around goes around KARMA cos I wudnt pee on this man if he was on fire hes a cu*t
—Guest william c

Visa ,passport check

I arrive in Luton airport to fly to Marrakech I have all my boarding pass printed but was not able to get the visa check and passport on te counter .so I was on the boarding gate and the lady told me I cannot join the flight coz I haven;t got the stamp.I did not really put too much attention to read my boarding pass so I could have seen a small wring on the left hand side of my printed boarding pass that I have to do that but WHY can they not do that in the boarding gate is just because they want the poor stranded passenger to buy again another ticket for their extra profit?Damm you Ryanair you are NOT honest let us see how you end up oneday cheating customer very badly.I am not very happy with Ryanair.I would not be wondering of why they are the worst airline in the world.Wish no one will use them but I am sure there are tight arse out there who'll fill up Ryanairs belly pumping up their pounds to let them soar high fully loaded with scams.
—Guest Mimi

Visa ,passport check

I arrive in Luton airport to fly to Marrakech I have all my boarding pass printed but was not able to get the visa check and passport on te counter .so I was on the boarding gate and the lady told me I cannot join the flight coz I haven;t got the stamp.I did not really put too much attention to read my boarding pass so I could have seen a small wring on the left hand side of my printed boarding pass that I have to do that but WHY can they not do that in the boarding gate is just because they want the poor stranded passenger to buy again another ticket for their extra profit?Damm you Ryanair you are NOT honest let us see how you end up oneday cheating customer very badly.I am not very happy with Ryanair.I would not be wondering of why they are the worst airline in the world.Wish no one will use them but I am sure there are tight arse out there who'll fill up Ryanairs belly pumping up their pounds to let them soar high fully loaded with scams.
—Guest Mimi

Ryanair sucks

Short and sweet - Ryanair offers a horrible service that is uncomfortable. Their customer service is also horrific. But they do offer cheap, budget flights that no other aviation company offers.
—Guest Johm

Rip off baggage

I arrived at the airport with my hand luggage and the extremely rude staff wouldn't let me board until I paid €60 to carry it on although it fit in their measuring stand. Such rude staff and obviously on commission
—Guest Edel

Staff are not Human/Cabin luggage ripoff

On my flight from Malaga to London, I was told to pay 60 EURO extra for my bag, because the member of staff told me I wasn't allowed to push and squeeze my cabin bag through the measure box ( though I had NEVER had to check it in even on Ryanair flights before!). I tried to poit out that all the passengers before had to push their bags to fit the box, but was completely ignored! the staff member was so rude and when I asked his name he replied: " my name is only for my friends and family!" and hid his name on his staff card. I got only his number 486582. I am going to file a complaint. It is against all policies!
—Guest Alex

Rip off

We faced the terror last night from Gatwick. Every second passenger charged. plane less then half booked so they had to make us pay the extra, my bag had always fitted before. No tea. No sandwiches and limited hot food. they could not even properly stock it wit low number. Total lack of service and general rip off. Hay for horses must have gone up.
—Guest jackl

Halfwits running an airline

I will NEVER FLY with this joke of an airline again. I will on every occasion tell people NEVER to use this airline. AVOID AVOID AVOID!!! i HOPE THAT RYANRIPOFFAIR GO BANKRUPT ASAP!!!!
—Guest Mr Disgruntled

Be careful don't book airport transfers!

New con!! I booked the newly added option of Stansted to Liverpool Street Express transfer ... Obviously thinking it was the Stansted Express rail service, paid online but there was no way of printing ticket or confirmation, I was told I would receive a confirmation email from the 'transport supplier'. I didn't and asked Raynair ground staff for help... They sent me to the train station and said I could collect ticket there. The rail staff laughed and said it was Ryanairs latest scam and hundreds of people had had the same problem over the last few days.... It wastnt a rail service I'd bought but a bus ticket! No one knew where this bus was and I ddnt have a ticket anyway! I rebought a rail ticket to travel. A week later I got a email confirmation of a bus ticket, received on the 19th September for travel on the 12th September!!
—Guest Dianne lunt

Share Your View

Readers Share Their Ryanair Experiences

Receive a one-time notification when your response is published.

  1. About.com
  2. Travel
  3. Spain Travel
  4. Transportation & Flights
  5. Flights to Spain
  6. Ryanair
  7. Ryanair Complaints Share Your Ryanair Complaints

©2014 About.com. All rights reserved.