Spain Travel

  1. Home
  2. Travel
  3. Spain Travel

Ryanair Review

Ryanair Flights: Common Complaints About Flying with Ryanair

About.com Rating two out of Five

By Damian Corrigan, About.com

ryanair

Ryanair flights can be cheap - but are they any good?

Image: Damian Corrigan
This is a full review of the service provided by Ryanair. Some aspects of Ryanair's service are similar on any budget airline, but many are unique to Ryanair.

See also:

Ryanair's Destinations in Spain

Ryanair flies to 16 destinations in mainland Spain, as well as two destinations in the Canary Islands, one in the Balearics and two in Portugal, making Ryanair one of the best airlines in terms of number of destinations in Spain.

They are: Madrid, Valencia, Alicante, Murcia, Almeria, Granada, Seville, Jerez, Malaga, Santiago de Compostela, Valladolid, Santander, Vitoria, Zaragoza, Barcelona (Reus), Barcelona (Girona), Palma Mallorca, Tenerife North, Tenerife South and Fuerteventura.

However, the way Ryanair advertises some of their destinations can be confusing for those not familiar with the geography of Spain. Ryanair describes its flights to Reus and Girona as 'Barcelona (Reus)' and 'Barcelona (Girona)' respectively, despite these airports being 100km from Barcelona.

According to a report on the BBC in August 2007, Ryanair got in trouble for being 'misleading in their claims' in an advertisement about costs and travel times for travel between London and Brussels as they 'hadn't flagged up' the distance between the airports and the city centers and the costs incurred traveling between the two. Watch this BBC video on Ryanair complaints upheld.

How do Ryanair compare to easyJet? Read Ryanair & easyJet Destination Comparison.

Ryanair's Prices

Ryanair's advertised prices start from 1¢. Even with the many taxes and charges that Ryanair add, you can get a flight for 15€.

Ryanair have come a long way recently in improving the transparency of their prices. Now special offers on their homepage include taxes and charges and they no longer boast about 'free' flights (where you still page taxes and charges). Unfortunately, when buying tickets, the prices still don't include the extra charges.

In addition to your basic flight price you must pay the following fees and charges:

  • Airport Taxes
  • Insurance (mandatory insurance that covers Ryanair's own insurance costs and is NOT a personal travel insurance policy for your own belongings).*
  • 'Ins & Wchr Levy'
  • Passenger Service Charge**
  • Fee for each item of checked luggage.
  • Credit/debit card handling fee (see below).
  • A fee for each kilo your checked luggage is over 15 kilos (see below).
  • A fee for taking sports equipment or musical instruments onto the plane.

    **Listed as 'PSC' on the Ryanair Web site.

In addition:

  • Personal travel insurance is added automatically, though you can remove it if you are vigilant enough.
  • If you choose to check no bags into the hold, a fee for 'Online Checkin (sic)/Priority Boarding' is added. You can remove it if you notice it being added.

Note on Ryanair Credit Card Fee When paying for a Ryanair flight with a credit card, Ryanair charges you 3€ for each journey, in each direction. This means that if paying for a return flight for a family of four, you will be charged eight times for the use of your credit card - that's 24€!

Ryanair's Checked Baggage & Hand Luggage Policy

As far as I am aware, Ryanair has the lowest checked baggage allowance in Europe. Your baggage allowance is as follows:
  • 15kg (33lbs) of checked baggage.
  • 10kg (22lbs) of hand luggage (one piece, only).
Ryanair do not allow laptops as a 'free' piece of hand luggage, as many other airlines do. It must fit into your one piece of hand luggage.

Ryanair also make no provisions for fragile items that you wish to carry onto the aircraft with you. Musical instruments and sporting equipment can be taken with you, but at a fee.

Punctuality & Reliability

Ryanair claim to have the best reliability record in Europe, with 89% of their flights coming in on time, citing a study by Ryanair, easyJet & Association of European Airlines statistics. According to an independent study by flightontime.com, Ryanair is the most punctual budget airline in the United Kingdom.

However, it is not unheard of for Ryanair to move your flight time by a number of hours. I had a flight moved from 3pm to 10am, necessitating a hotel stay the night before to guarantee that I could get to the airport on time. To Ryanair's credit, they did offer me a refund, but with three weeks to go until my flight, how am I going to get another flight at the price I was looking for? Read about another similar passenger complaint about Ryanair.

User Reviews Write Review

Explore Spain Travel

About.com Special Features

Best Moves in a Bad Economy

Stay on top in this tough economy with our smart, easy-to-follow financial tips. More >

Annual San Francisco Events

Discover San Francisco's biggest, most exciting 2009 events. More >

Spain Travel

  1. Home
  2. Travel
  3. Spain Travel
  4. Transportation & Flights
  5. Flights to Spain
  6. Ryanair Flight Review - Full Review of Ryanair Flights

©2009 About.com, a part of The New York Times Company.

All rights reserved.