Making a Ryanair complaint

Their service is very very bad.

They failed to send me an email confirmation, so I called their booked number.

The person who responded on the phone (after I waited 45min), was very rude.

Within 10seconds, she gave me a premium number to call (09) and hung up…after she said she deals with flights within 14days
only.

She was very rude and unhelpful. She was in a rush to finish when I told her that I will be incuring costs and waste my time, just because they failed to send me an email!

Regards

Zak

Have you booked a flight with Ryanair from Liverpool to Valencia (and/or return) between 30 October and 23 December 2008? These flights were advertised recently, but if you look at their web site now you will find that there are no flights during this period. Ryanair have not contacted me to date informing of the no flight situation or sent a refund.

Hi Carl,

As I mentioned a few days ago, you’re right, Ryanair have cut flights to Valencia.

They should give you a refund, but you will need to get in touch with them. You should be able to log in to the Ryanair website to see the status of your flight.

I hope you get your money back!

I had trouble booking a flight from Ancona to Stanstead return and was frozen out twice, changed computers and used a different credit card….no problem. But then received 2 confirmation emails. Tried to phone ryanair but could not get through. Took all paperwork to the airport (flight was within two days of the booking) was assured their was only one booking. However 5 days later received an email that payent had been taken twice and no refund available as the flights were now in the past! Over £400 for each flight so £800 paid! We are trying to get the money back but so far it has been impossible to get through to anyone! Fax sent but no response of course!

I’ve just booked a Ryanair flight to Glasgow which was supposedly 5.99 each way, making it 23.96 for two of us. Surprise surprise once their “compulsory” additions were added, it came to £173. plus. How on earth can they justify £16 for the privilege of booking with a debit card. How else are you suppose to book on line, with beads and barter? We HAVE to go with little time to organise things but I can swear that we’ll NEVER travel with Ryanair again.

I booked flights on the 2sept 08 and like Zak i have no confirmation to confirm this, they have also taken my money out of my account. stupidly of me i didn’t take a note of the reference number as i have flown with ryanir before i they have always sent an email within seconds.

i keep ringing the 09 number but then it says the person on the other line has ended the call. Does anyone know how i will get my flight details?

Check your junk mail, the confirmation email might have gone there.

As long as you are sure the sale went through (you’re sure the confirmation page came up with the code?) then you don’t need the confirmation code. As long as you know when your flight time is (do another search on the ryanair site if you don’t remember), you’ll be ok: check-in opens 2 hours before the flight time and closes 40 minutes before.

Let me know if everything goes alright!

Hi,
I booked a flight last Thursday and never received a confirmation email. I’ve must have phone the airline at least 10 times since, but they aren’t of any help

Although I have a confirmation number, underneath is a status: ‘NOT CONFIRMED (booking is not confirmed until you receive email itinerary).

I don’t know what I’m supposed to do, whether they will confirm eventually. If I knew they won’t I would just booked via different airline. Can anyone help???

Thank you!

Unfortunately, this appears to be a regular occurrence with Ryanair.

The first thing to do if you don’t receive a confirmation mail from Ryanair (or any airline) is to check your junk mail. These emails have a habit of appearing there.

If it isn’t there, try this.

If you have the confirmation number (which, in this case, you do), go to Manage My Booking (if this link doesn’t work, there is a link on the left-hand side of Ryanair’s homepage). From here you can View My Booking using your confirmation number and other details.

I hope that helps!

Hello,

Thank you for your reply. I always check my junk, it wasn’t there

However, I’m not able to retrieve my booking vie ‘Manage My Booking’. I get a message that the details don’t match those on the record.
However, I have all this information in front of me, my confirmation number, my email address + the card number

I tried phoning them 5 times this morning, but didn’t get far. I’m just about to send them a fax, hopefully it will help.

Sounds to me like your booking hasn’t gone through. If they haven’t debited your account yet, then you’re probably safe to book again.

Probably.

It seems that there is a £4 charge (£8 if taking a return flight) for using a credit/debit card to pay for the flight.
1. Why is the charge doubled for a return flight? Surely there is no more work involved for the ryanair bods, whether one-way or return.
2. HOWEVER, it transpires that the charge mentioned above is levied PER PERSON. Why? If only one action is required to pay for the total costs, how can such pilfering from credit/debit card accounts be justified?

R.Air have cancelled my flight from Alicante to Birmingham due to a strike by Boeing, but they offer no alternative flight and just say sorry,i dont want my money back i want to be given another flight.I think they are the worst airline in the aviation business and their complaints dept. is non existent.Dont fly with them.I wont

My flight to Malaga was cancelled because of the Boeing strike; Ryanair sent me an email on 9th September saying the cost would be refunded within 7 working days. Surprise surprise it didn’t happen. This is the second time they’ve accidentally forgotten to refund money, I wonder if this is a deliberate policy just in case people don’t notice. They’ve messed me around once too often I’ll use another airline next time even if it costs more. It’s outrageous they have no email address for complaints.

I will never ever use Ryanair again. Flying these days is not a great pleasure, but it seems that they go out of their way to make it a nightmare, and justify it all on a cost basis.

For the pleasure of adding one extra bag between 3 people, we have been charged an extra £76.57. Worse was that it was misleading by posting 2 seperate prices, one which stated that the total was £40.

I hope that people turn away in masses from Ryanair. I would love to see them crash and burn. I regularly fly Easyjet and find them a much much easier airline to deal with. They are just not intent like Ryanair on ripping the passenger off.

I was returning from Dublin to Liverpool on Monday 6th October 2008 on flight FR448 at 22.50, and i was very shocked by how unprofessional the cabin crew were! As i boarded the plane i showed the the member of staff my passport and he demanded to see my boarding card which i showed him and he snatched it from my hand and practically threw it back at me. They were also laughing and joking around while doing the safety demonstration! Surely this is not right. I was not happy at all with the customer service!!!!

I had booked a flight with Ryanir from City airport Belfast to London Stanstead, at the time of booking was lead to believe that flights were £40.00 return, when I went onto proceed with my booking they kept on adding costs, which they had adverised as no taxes, no fees no charges but at the end of booking I paid £88.00. The flight itself was awlful they had told us to go to our boarding gates only to keep us waiting for 45 mins and the plane wasn’t even there. Once I got onto the plane the Staff done nothing but sell us products and food for the whole of the journey. I will never fly with them again there service and pricing is appalling

No words…

I was so disappointed last weekend when i missed my flight twise, as unluckily the first time my purse got stolen, and the second time all the busses to the airport had a delay and i missed both of the flights.

After missing it for the first time, i had to book a whole new flight (for 130 Pounds, very cheap..lol) and when i was at the airport i even received a bording pass. When arrived at the gate, the flight was gone.

I havent received a penny refund…

Does anyone know, if there is anything i could do against Ryanair?

I booked a flight with Ryanair to Tenerife for early December, I didnt get a confirmation email so I phoned customer services who told me that if it isnt confimed within 48 hours it would be cancelled. I couldnt get another flight so I changed my travel dates. Two weeks later I received a confirmation and the money taken off my credit card!! I dont need the flights anymore I have faxed this through to Ryanair with no response, could anyone tell me how I can speak to someone so I can get my money back… please!!!

hello

Booked return flights last night with ryanair from belfast city to stanstead but the confirmation page came up as pending/not confirmed. The flights were advertised for £1 each way and exempt from taxes. Fortunatley i have a visa electron however i did not receive email confirmation.

Also because i assumed that i would receive an email i did not take the number done. Does anyone know how i can check if it processed?

ps. ryanair are scum

ryan

Just traveled with Ryanair to France this Christmas with my wife and 6 month old baby. We originally found flights for £215 on their website, but after all sorts of last minute extras ended up being charged £638 for our flights!!
We were made to wait for two hours to check in and nearly missed our flight.
We were charged £215 for excess baggage even though we had paid £64 for an extra bag since….and this I find amazing…babies (who need more clobber than anyone else) have no allowance and even though we had also paid an additional £32 for him to fly and £16 for his pushchair.
The queue to pay for excess baggae was as long as for check-in so everyone is being caught out….deliberately?
The highlight for us was getting to the gate and seeing an 80 year old lady in a wheelchair with an oygen mask being agressively told off for even considering she might get priority boarding.
It seems basic human morals do have a price after all for Ryanair.

As a frequent traveller between the UK and Spain, I for one will never fly Ryanair again.
Our recent trip back to family in the UK for Christmas was an outrage. Outbound flights (Malaga – Bournemouth) were free, and return flights were about 20€. Great!! Well, not exactly…
With the fees and taxes, those flights were suddenly up to 200€. OK, still not horrendous given the time of year, and that we were flying in to a very local airport.
But, we were loaded up with pressies both in and out, and badly overweight – 6kg going out and 13kg coming home. That’s 285€ for Ryanair, on top of the original 200€; ka-ching! (BTW, we were aware of the 15kg limit prior to travelling, but there was nothing we could do to reduce our load).

The maddening thing is that the total weight allowance per passenger hasn’t changed – it’s still 25kg total, but whereas before it was 20 in the hold and 5 in the cabin, now it’s 15 in the hold and 10 in the cabin. Clever thinking by Ryanair, and it enables them to absolutely fleece their passengers left, right and centre.

Personally I’d rather pay a higher up-front ticket price and know that I can have 20kg in the hold included in that price. They only do it to rip us all off, when is someone going to do something about it?

Ryanair are undoubtedly the worse airline I have ever had the displeasure to come across. I booked a flight for £201, then changed the time for a charge of £10, which is fine. However the man I spoke to was the rudest nonenity I have ever spoken to and he couldn’t care less about any questions I had and kept impatiently interrupting me.

I have since checked my bank account and ryanair have charged me twice to a total of £402 on 8th Jan. They paid £100 back into my account 4 days later, so where exactly is the other £102?

Another lovely phone call to another rude person on a premium line, only to be told I am wrong and then hang up on me. What fantastic customer service!

I rang back again and spoke to yet another rude employee of ryanair who informed me I had my facts wrong as Ryanairs system shows I was charged once. Despite the fact I’m staring into my online bank account (which shows I’ve been overcharged by £100 still)at the moment of speaking.

Now all I can do apparently is sit and wait to see if they bother paying back the money. I’m not holding my breath.

I truly hope that Ryanair and all it’s rude, idiotic employees crawl under the nearest rock where they belong. The way they treat it’s customers is appalling.

The first and last time I use this airline.

Hi,my flight was booked with ryanair a month ago before xmas beeing 32 weeks pregnant.At first they offered me to pay 300 pounds for excess luggage but i did not and had to leave one bag to the person i knew and i still did not get it back.then i was late for a flight because of ryanairs fault as they assumed that my hand luggage was two piece even though it did not even weight 10kg and was small handbag and shoulder bag so they dragged me back to the ryanair desk.as i missed my flight nobody was keen to help me even though they saw i was pregnant and stressing a lot.duty manager dawn de costa at birmingham airport uk was rudest person i have ever met not human beeing at all.so they offered me aflight to pzesow poland for 257 pounds what i paid telling me it was very close to lithuania kaunas.i did not know at the time so i bought ticket trusting them.but as i arrived to poland it seemed i was 2000km from lithuania so i had to travel by trains through poland and russia for 24 hours carrying heavy luggage beeing nearly 8 months pregnant and spending more money.the total of my expenses reached 500 pounds.i am gonna take them to court i am going to get good layer i can not leave it like this as i risked my and my babys health and i was lucky to come back home healthy.but next woman might end up loosing baby if it ever happens again to somebody else.so people do not fly with ryanair they are horrible!

I can’t believe some of the comments I’ve read! I was on the receiving end of their ‘customer service’ just a few days ago. Whilst I admit, that the initial fault was my own (my hand luggage was over sized) the way they dealt with my partner & I was disgusting, openly talking about us. Offered no alternative, ie pay for bags to go into holder, or give us time to run back to shop to buy new bags. They seemed to take some perverted kind of pleasure from our misfortune. And the power trip they had in escorting us back through the airport….! Well! Even whilst we were getting refunds on our dute free, they were still giggling & talking about us, much to the disgust of the staff in the duty free shop, who I must say were very sweet and offered this advice: Don’t ever fly with Ryanair, fly with Flybe, they’re much better!

Although I’d already decided, I will definitely be taking their advice! It seems that everyone we’ve spoken to has nothing good to say about this company. I certainly don’t!

We lost a lot of money with a low cost flight!
We wanted to change our international ticket in Ryanair to an internal one, because we had a visa problem. However, Ryanair told that they can’t change an international ticket to an internal one, although this term is not written on their terms&conditions!They did not give back even our taxes! We lost 800euros!! This ‘low cost airline’ costed us a lot!!

We recently took a flight to Dublin and were disgusted by the customer service and organisation. We were trying to take a buggy which was allowed through with us all the way to boarding (after asking two ryan air employees if we needed to do anything with it) where we were told that we would have to leave it and it would be destroyed. A representative of theirs then got extremely aggressive and refused to supply me with either a pen to write down his name or his name. When I asked to see his supervisor he threatened that we would miss our flight if we waited to talk to the supervisor. When the supervisor arrived he then proceeded to stand behind her out of her sight but in mine smirking and laughing. Someone from the airport then very kindly offered to look after it for us. When we were crossing to the plane we were then accosted by flight crew who said that one of the check in clerks had sent a message saying we were trying to sneak a buggy on to the plane so we were held up again

I would like to know what happened with Vlasta (coment #10). I’m having exactly the same problem!

I recently booked flights for my husband and myself to Dublin. When we arrived at Gatwick airport we were told earlier flights had been cancelled because of snow and ours may be as well. Unfortunately our flight was cancelled and we were given a scrappy piece of paper with details to get a refund or book a new flight. We applied for a refund but have heard nothing and have not been refunded out fare. I am finding it very difficult to chase this up without using a premium rate phone number.

I was waiting for my flight from Morocco back to Luton. The flight was to leave at 10am. There was no sign of the flight and at 09:50 280 people were told that both flights to England were cancelled without any notice. This was due to fog apparently. The planes were diverted to another airport two hours away and instead of bussing us all there they sent back to empty planes back to England. We were told to re-book our flights out via the internet, which was quite frankly not funny in the least. There were not flights flying out of Marrakesh by Ryanair until the 3rd of March back to England and it was the 17th of Feb, what a disaster! My holiday cost 277 quid including the hotel. I had to pay 280 pound on Easyjet to get back to England one way. I will never fly Ryanair again after the way they treated their customers…

People should really watch booking with this firm. Everyone knows that they are trying to say they are cheap airline but if you make the same mistake i did …all them cheap flights will be not worth it and you should have booked with a normal airline i.e 20kg passenger shared baggage with a normal customer support airline..i.e airlingus etc

after a 2 hour journey too the airport…We got to the check-in desk just in-time…With 3 of use booking in and checking in 1 suitcase, our bag went 5kg overweight(all our fault)…we where ask to go to customer service to pay 70 euro, so we did this(no problems)only problem was that there is only 4 people on the desk and 20+ people in the Q. With everyone in the Q needing service ASP(so no skipping).

After a long Q… paid the 70 euro and went back to check-in. Got my boarding pass and rushed to security(we have a young kid) . this had a long Q too…anyways we missed out flight by 2 mins from the departure time. There was no call for use, our case was ready for collection straight away!…think the case never got on-board at all.

Was very annoyed with this airline because they should off not taken the 70 euro and just said you are not going to make it…also the supervisor on this day…did not want to know anything and actually blamed me for going to the duty free.. i think some (not all) of the staff get some sick trill from seeing people in distress!… here is a another trill….wish i had gone to duty free and just got whiskey instead of flying with them because had to pay a crazy amount to go on holiday that week!! thanks ryanair. i learned the hard way! OMG never again!!!

Like Jan (comment 29) a friend of mine recently had his flight to Glasgow cancelled due to heavy snow. Fair enough but as this meant that he couldn’t complete his business trip and return the following day he declined the offer of a replacement flight some days later and requested a refund. Fast forward to bank statement time and (I bet you’ve already guessed) refunded for the outbound flight of a return booking but charged for the inbound flight. RA say that the flight left as scheduled and he was a no-show and they are not to blame for his mistake!!! Apparently all flights are booked as singles and he should have cancelled twice but even then their terms seem to mean that he would not have been refunded for a late cancellation. Buyer beware!

just back from Barcalona flying with raynair or should I call it ripoff-air, we, my self and girl friend, I payed the handeling fees, which where not included in the original price (10 Euro each, me and my friend), arriving to the airport, surprise we had to pay 20 Euro each because we didn’t checkin on line. there was no infromation on the checkin online in their web site, the only time it was mensioned was in the term of conditions.
Anyway back from spain, there was a rugby team, they made sure to checkin online, but this time ryanair web site didn’t print the boarding passes properly. they went to the airport, and the hostess told them, yes you are in the system, you indeed checked-in online but because we have to print it here a second time you will be charged 20 Euro each, they tried to argue with here, but she was rude and says if you don’t pay you are not going.
My trip turned out to be 100 Euro extra. much more for the rugbymen…
I will never ever use this airline.

So we booked our cheap 2 adult tickets (£10 each) + 1 luggage for the total over £200.
We tried to check-in online via Ryanair website but the luggage was too much to handle for their online system. We had no choice but to try our luck in the airport.
The luck cost us £20 each – each way – additional £80 charge in total.
We are not British and I am an IT guy who knows how to create a proper online check-in system let alone use it.
Feeling ripped off and there is no one to talk to.
Next time I’d rather swim across the English Channel than fly over it with Ryanair.

PROBABLY THE MOST USELESS AIRLINE IN THE WORLD.

I haven’t even been on my flight yet and I’m already sick of them!!

My flight time has been changed, I have no idea how I’m supposed to check in and I’ve tried ringing twice now and couldn’t get through to a human.

I’d rather pay twice the price and fly with a decent airline anyday.

The worst airline on the planet by a country mile! They are not cheap, they are expensive and O’leary is one of the most embarrassing excuses for ‘responsible ‘CEO I have ever seen.

The only reason people still book with them is because they fly to ‘remote’ airports that other carriers don’t service. Their planes are disgusting, dirty flying buckets.

This is not a rant, I fly every month to the US and Europe on business and Ryanair has been banned for all corporate travel due to safety concerns and dubious business practices. How long will it be before one of their planes kills all on board through below standard servicing and upkeep?

A disgrace! Please someone set up an organized protest and walkout before the worst happens!!!

Ryanair require UK passports as the only means of ID for travel within the UK.

There websites (small print) states that they accept ID cards but chkg their T&Cs there is no UK ID card acceptable.